Privacy Policy

Including our Cookie Policy

Who we are

The JQ Set Ltd – Company number 11109050.

Our contact information

Our address is:

The JQ Set,

Studio 6,  85 Spencer Street,

Jewellery Quarter, Birmingham

B18 6DE.

Our website address is:

Jewellery Making Courses in Birmingham

What personal data we collect and why we collect it

Bookings

Information collected and shared with a payment provider to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • Unique payment identifier
  • Payment provider identifier
  • Payment total

Information collected but not shared during the booking process includes:

  • Birthday
  • Order details

For further information on how the available payment providers use your data:

The data collected through our booking system is used for customer services purposes, and for information to be added to the mailing list when that has specifically been allowed by opting in at checkout (for further details see Mailing List section).

The data is is emailed directly to the owner of the website and stored in the database of the site on which it was submitted on a secure server for 6 years from the end of the last company financial year they relate to, for business record-keeping purposes.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact Form

Information collected and shared with Akismet (also owned by Automattic) for the sole purpose of spam checking includes:

  • IP address
  • User agent
  • Name
  • Email address
  • Website
  • Message

The data collected through the contact form is used for customer services purposes, and for information to be added to the mailing list when that has specifically been allowed by opting in at form submission (for further details see Mailing List section).

The data is is emailed directly to the owner of the website and stored in the database of the site on which it was submitted on a secure server for 6 years from the end of the last company financial year they relate to, for business record-keeping purposes.

Cookies

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of our cookie policy below.

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a
website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that
recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device and
preferences from their previous visit to the website.
Cookies can generally be easily viewed and deleted. You can choose to refuse cookies or tell your browser to let you know each time that a website tries to set a cookie.
However, refusing cookies may mean some sections of the site will not work properly.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

  • WordPress
    • Cookie alias: wordpress_*
      • Purpose: Recognise you when you return to our site to add comments to blog articles.
    • More info: https://codex.wordpress.org/WordPress_Cookies

Third party cookies

  • Google Analytics
  • wordfence.com
    • Cookie alias: wfwaf-authcookie-(hash)
      • Purpose: Used by the Wordfence firewall to perform a capability check of the current user before WordPress has been loaded. This is only set for users that are able to log into WordPress. This cookie allows the Wordfence firewall to detect logged in users and allow them increased access. It also allows Wordfence to detect non-logged in users and restrict their access to secure areas. The cookie also lets the firewall know what level of access a visitor has to help the firewall make smart decisions about who to allow and who to block.
    • More info: https://www.wordfence.com/help/general-data-protection-regulation/
  • WooCommerce
    • Cookie alias: woocommerce_cart_hash, woocommerce_items_in_cart
      • Purpose: Helps WooCommerce determine when cart contents/data changes.
    • Cookie alias: wp_woocommerce_session
      • Purpose: Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
    • Cookie alias: woocommerce_recenty_viewed
    • Cookie alias: store_notice[notice id]

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Information collected and processed with Google Analytics for website user data analysis includes:

  • User ID / hashed personal data
  • IP addresses
  • Cookies
  • Other behavioral profiling event data

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

.

1. Booking a course

1.1  Our courses are suitable for those aged 18 years and over. (We are working on changing this to 16 years and over, as well as introducing some projects suitable for supervised 10+ year olds. Please get in touchto chat about where we’re at with it.)

1.2  Please read the course information and book onto an appropriate level of course. If you are missing experience in any of the following metalwork skills, then you will need to do the Beginners (Level 0) course to get safely introduced to the tools/equipment:

Saw-Piercing, Filing, Buffing, Drilling (pendant motor), Pickling, Annealing, Soldering, Polishing (pendant motor and polishing motor), Cleaning (ultrasonic).

Please get in touch if you would like to chat to us about what level you might be at.

1.3  To book your place on a course, payment of the course fees must be made in full. We regret that we cannot offer a deposit or part-payment scheme to reserve a place on a course.

1.4  Fees should be paid either using the website online booking system, by card payment over the telephone, or by PayPal request via email.

2. Cancellations

2.1  Course date changes

a) Please note that all courses have minimum attendance levels and may be cancelled or postponed if too few bookings are received. If your course is cancelled due to low booking levels, you will be given a full refund.

b) If we need to amend or postpone your class dates due to reasons which lie with us (tutor illness, out-of-action workshop etc), we will reschedule the class to suit the majority of the students or add the missed hours onto the remaining classes.

c) If we need to cancel, amend or postpone a course, we will give you as much notice as possible. We regret that we cannot be responsible for the cost of pre-booked travel and accommodation arrangements.

2.2  Refunds/Transfers

a) Please make sure that you can attend all of the dates and times for the course before you book a place. In general, evening courses run for six weeks, and daytime courses run for one or three weeks, from the start date given.

b) Our minimum attendance levels to run a course mean that we are unable to offer refunds on your course booking (or transfers to a different course or date) if you need to cancel your booking or cannot attend the classes for any reason.

2.3  None of the above affects your statutory rights.

3. Using the workshop

3.1  Tools and materials

a)  We provide all the tools you need to use on the Beginners, Improvers and Advanced jewellery courses. The course fee for these courses includes all consumables and materials required. (By consumables we mean saw blades, drill bits, emery paper etc. By materials we mean wax, metal, solder, findings etc). If you wish to restart your project there may be a charge for the extra materials.

b)  We provide the usual workshop tools on the Open Project courses and Studio Sessions – please get in touch if you need access to particular or special tools for your project. The fee for these two options includes all consumables but you will need to bring your own materials (we can provide a suggested list of suppliers).

c) Our workshop uses “clean processes” only, so we suggest you use silver, gilding metal, copper or brass for your projects. Aluminium, lead, and pewter are not used in the workshop at all, as the dust can cause damage to precious metal items. Any other materials (wood, perspex/acrylic etc) will need approval by The JQ Set before use in the workshop.

3.2  To use the workshop safely, all students will need to complete our Health and Safety Induction – this is included as part of the Beginners Level 0 course. The Taster courses cover training for the tools you will use but do not give the full induction. If you have previous experience and would like to join our courses at Improvers level, please get in touch to chat to us about your specific experience. You may need to come in a bit early for your first session to ensure you have been taught to use the tools and equipment to our safety requirements.

3.3  Our ground floor studio has one step up from the pavement and one step up into the toilet facilities. We regret that our facilities and equipment are not fully wheelchair-accessible.

3.4  We have a super-friendly workshop dog, Tino. He’ll most likely be in another part of the studio during classes. Whilst he is a non-shedding poodle-mix (and supposedly hypo-allergenic), our workshop might not be an appropriate place for someone with pet allergies.

3.5  A number of chemicals are used in the studio (in line with COSHH regulations) so it might not be an appropriate place for someone with severe asthma or extreme sensitivities to dust or chemicals.

4. Student Responsibilities

4.1  Please dress appropriately for a workshop environment, with closed-toed low-heel shoes, hair ties, and remove/secure any loose clothing/jewellery. We will provide you with an apron and any Personal Protective Equipment (PPE) needed for particular tasks. Bring a pen and a notebook, and reading glasses if required!

4.2  We ask our students to conduct themselves in a kind, respectful and considerate manner towards tutors and other students. If a student is disruptive, we reserve the right to, at our discretion, dismiss the student immediately from the course without reimbursement.

4.3  We appreciate that unexpected things can happen, but missing a day of the 3-day courses (or 2 of the 6-evening courses) would make it unlikely that you would complete the course project. Please bear in mind that the tutor will not be able to help you catch up as that would take time away from other students.

4.4  Please do not consume food or drinks at your bench unless the tutor has specifically allowed it. Daytime courses will have an hour break for lunch, during which the workshop will be closed and locked. We regret that we cannot offer a space for students to eat packed lunches during the break. There are a number of cafes and pubs serving food within a short walk of the studio. Please don’t drink alcohol on your lunch break (see below).

4.5  Whilst in the workshop you will need to follow all safety instructions given. If a student repeatedly works unsafely despite reminders, we reserve the right to, at our discretion, dismiss the student immediately from the course without reimbursement.

4.6  Please get in contact to discuss any disability or medical conditions that may affect you in a workshop environment. All our classes require good hand dexterity and eyesight, even at beginners level.

4.7  We have a zero tolerance policy for students under the influence of alcohol or drugs. If a student is thought to be under the influence, we reserve the right to, at our discretion, dismiss the student immediately from the course without reimbursement.
Please ensure that you are not affected by any medication you take which can cause drowsiness or dizziness. If in any doubt, please consult your doctor before booking onto a course.

Revised: August 2019

Get In Touch

We haven’t linked this up yet!

You can get in contact with us at info@thejqset.co.uk

Address

Studio 6, 85 Spencer Street
Jewellery Quarter, Birmingham
B18 6DE

Call Us

0121 236 3458

Email Us

info@thejqset.co.uk