Booking Terms & Conditions
Please check back on these T&Cs every time you book a new course as they may be updated
Please note that when you book a course you are agreeing to and are bound by our Terms and Conditions below.
1. Booking a course
1.1 Age Limits
Our courses are suitable for those aged 18 years and over. Although the projects are not designed for children specifically, 14-17 years old can attend with permission from a legal guardian, and accompanied by an adult for supervision. Children 13 years old and under can attend with the same rules, AND the accompanying adult will need a fully paid place as well, so the child can be given the extra assistance likely required for this age group. Please note that a lack of hand strength and fine motor control is the main struggle for younger students, and there are not any good adjustments for this. We leave it to your discretion to decide whether our courses are a good fit for your child. Please get in touch if you need to chat about it more.
1.2 Student Skill Levels
Please read the course information and book onto an appropriate level of course. If you are missing experience in Soldering, or two or more of the following metalwork skills;
Saw-Piercing, Filing, Buffing, Drilling (pendant motor), Pickling, Annealing, Polishing (pendant motor and polishing motor), Cleaning (ultrasonic).
then you will need to do the Beginners Ring-Making course to get safely introduced to the tools/equipment.
Please get in touch if you think you’ve covered those skills but aren’t sure. Most students who are coming back to jewellery making after a long break find the beginners course really valuable.
1.3 Materials Included
All course prices include the materials and consumables (see section 3.1a for what we mean by those terms) to make one version of the course project, unless noted otherwise, ie when making cufflinks in place of earrings, there is an extra charge for the cufflink findings.
1.4 No Reservations
To book your place on a course, payment of the course fees must be made in full at the time of booking. We regret that we cannot offer a deposit or part-payment scheme to reserve a place on a course.
1.5 Book on Website
Fees should be paid using the website online booking system, by card payment via Stripe or PayPal.
1.6 Booking Agreements
2.1 Course date changes
a) Please note that all courses have minimum attendance levels and may be cancelled or postponed if too few bookings are received. If your course is cancelled or postponed due to low booking levels, you will be offered a full refund or to transfer your booking to the rescheduled course dates.
b) If we need to amend or postpone your class dates due to reasons which lie with us (tutor illness, out-of-action workshop etc), we will suit the majority of the students and reschedule the class or add the missed hours onto the remaining classes.
c) If we need to cancel, amend or postpone a course, we will give you as much notice as possible. We regret that we cannot be responsible for the cost of pre-booked travel and accommodation arrangements.
a) Please make sure that you can attend all of the dates and times for the course before you book a place. In general, evening courses run for six weeks, and daytime courses run for one or three weeks, from the start date given.
b) Our minimum attendance levels to run a course mean that we are unable to offer refunds on your course booking (or transfers to a different course or date) if you need to cancel your booking or cannot attend the classes for any reason.
2.3 None of the above affects your statutory rights.
3. Using the workshop
3.1 Tools and materials
a) We provide all the tools you need to use on the Beginners, Improvers and Advanced jewellery courses. The course fee for these courses includes all consumables and materials required. (By consumables we mean saw blades, drill bits and burrs, emery paper, rubber abrasives etc. By materials we mean wax, metal, solder, findings, stones, etc). Making additional items on a course will be subject to an extra materials charge, including if an item is damaged beyond repair during making and needs to be re-made. If you wish to restart your project there will be a charge for the extra materials.
b) We provide the usual workshop tools on the Studio Sessions – please let us know in advance if you need access to particular or special tools for your project. The fee doesn’t include materials or consumables – you will be able to buy some findings, solder and consumables from the Studio Shop, and we can provide a suggested list of suppliers for the rest (please note that suppliers operate trade hours only, usually 8am-4pm Mon-Fri).
c) We provide students with a cloth apron to protect their clothes from dirt and damage from the usual jewellery workshop processes. Please be aware that it is a manufacturing workshop, so it will not be as clean and dust-free as, say, an office.
d) Our workshop uses “clean” metal processes only, so we suggest you use gold, silver, gilding metal, copper or brass for your projects. Aluminium, lead, and pewter are banned from use in the workshop, as the dust can cause damage to precious metal items. Any other materials (wood, perspex/acrylic, steel etc) will need approval by The JQ Set before use in the workshop.
3.2 Health & Safety Induction
To use the workshop safely, all students and renters will need to complete our Health and Safety Induction – this is included as part of the Beginners Level 0 course. The Taster courses cover training for the tools you will use but do not give the full induction. If you have previous experience and would like to join our courses at Improvers level, please get in touch to chat to us about your specific experience. You may need to come in a bit early for your first session to ensure you have been taught to use the tools and equipment to our safety requirements. For Studio Sessions, jewellers new to The JQ Set will need to book a Health and Safety Induction, at the cost of £30.
3.3 Workshop Accessibility
Our ground floor studio has one step up from the pavement and one step up into the toilet facilities. We regret that our facilities and equipment are not fully wheelchair-accessible. There is a folding ramp for the step at the pavement for wheelchair accessibility, and we have taught a number of wheelchair users with success. The accessibility limitations include the jewellery bench heights (both individual and for the larger equipment) are not adjustable, and the toilet facilities are not wheelchair accessible (however the pub three doors down has a disabled toilet that previous students have been allowed to use).
3.4 Workshop Dog
We have a super-friendly workshop dog, Tino. He’ll most likely be in another part of the studio during classes. Whilst he is a non-shedding poodle-mix (and supposedly hypo-allergenic), our workshop might not be an appropriate place for someone with pet allergies.
3.5 Dust and Chemicals
A number of chemicals are used in the studio (in line with COSHH regulations) so it might not be an appropriate place for someone with severe asthma or extreme sensitivities to dust or chemicals. If in any doubt, please consult your doctor before booking onto a course.
4. Student Responsibilities
4.1 What to bring
Please bring your reading glasses if required – you will need them. A pen and notebook are useful.
4.2 Workshop Dress Code
Please dress appropriately for a workshop environment, with closed-toed low-heel shoes, hair ties, and remove/secure any loose clothing/jewellery. We will provide you with any Personal Protective Equipment (PPE) needed for particular tasks. Please be aware that workshops can be a bit dusty and dirty, so light coloured cuffs will likely get dirty, for example. Please don’t wear your lovely cashmere or silk!
4.3 Student Conduct
We ask our students to conduct themselves in a kind, respectful and considerate manner towards tutors and other students. If a student is disruptive, we reserve the right to, at our discretion, dismiss the student immediately from the course without reimbursement.
We appreciate that unexpected things can happen, but missing 1 day of the 3-day courses (or 2 of the 6-evening courses) would make it unlikely that you would complete the course project. Please bear in mind that the tutor will not be able to help you catch up that amount of time as that would take time away from other students.
4.4 Food and Drink
Please do not consume food or drinks at your bench unless the tutor has specifically allowed it. Daytime courses will have an hour break for lunch, during which the workshop will be closed and locked. We regret that we cannot offer a space for students to eat packed lunches during the break. There are a number of cafes and pubs serving food within a short walk of the studio. Please don’t drink alcohol on your lunch break (see below).
4.5 Student Safety
Whilst in the workshop you will need to follow all safety instructions given. If a student repeatedly works unsafely despite reminders, we reserve the right to, at our discretion, dismiss the student immediately from the course without reimbursement.
4.6 Student Disabilities or Medical Conditions
Please get in touch to discuss any disability or medical conditions that may affect you in a workshop environment. All our classes require good hand dexterity and strength, and good eyesight (with glasses), even at beginners level.
4.7 Students Under the Influence
We have a zero tolerance policy for students under the influence of alcohol or drugs, including prescription medication. If a student is thought to be under the influence, we reserve the right to, at our discretion, dismiss the student immediately from the course without reimbursement.
Please ensure that you are not affected by any medication you take which can cause drowsiness or dizziness. If in any doubt, please consult your doctor before booking onto a course.
Updated: 26 March 2023